SCHOOL PRIDE LTD TERMS AND CONDITIONS OF SALE
When you place an order with School Pride Ltd (referred to hereafter as SchoolPride®), we send your custom order to production. Order placement means:
1. Approving artwork
2. Approving quote
3. Agreeing to our Terms and Conditions of Sale
4. Signing any Releases required; and
5. Submitting payment as defined in payment Policy
SchoolPride® accepts MasterCard, Visa, American Express, PayPal, Check by Phone, Money Order, Cashier’s Checks and Personal Checks. Payments made via credit card or PayPal, will be charged in full at the time of purchase. Orders paid via personal check, check by phone or money order will not be manufactured for up to 5 business days in order to confirm that the check has cleared. All orders must be paid in full or have a verified school purchase order, signed by the district treasurer or school bookkeeper. Booster groups, youth teams, individuals and private companies CANNOT pay by purchase order.
OHIO SALES TAX POLICY:
Ohio residents specifically agree to pay the required Ohio Sales Tax rate or to provide a valid Ohio Blanket Sales Tax Exempt form in lieu of sales tax payment.
“Ground” Shipping Service & Description:
Orders sent “Ground” shipping via UPS, USPS or FedEx will be made to the delivery address on the quote approved by the customer. Customer is responsible for any fees incurred for incorrect delivery address on approved quote. SchoolPride® cannot guarantee delivery time of ground carrier. No refund will be given for missed delivery date, unless expedited shipping is requested and paid for by the customer.
“Freight” Shipping Service & Description:
Orders with “Freight” delivery may be delivered curbside or to interior, as determined by freight carrier. The shipper will arrange a delivery date with you before delivery and you are required to inspect the packaging, notate damage, and sign for the order at the time of delivery. Assembly and/or installation is not included in “Freight” delivery service.
Additional Freight Services*
Redelivery, if not present during scheduled delivery
33% of order total
Special Requests (e.g. requests for specific times or weekend delivery)
minumum $150.00 fee
Orders delivered to island(s) or Alaska via boat
Call for additional shipping fees
*not available in all areas
CANCELLATION & RETURN POLICY:
All requests to cancel or return an order must be submitted in writing, via e-mail.
Requests to cancel must be e-mailed to email@example.com and/or to the project manager or designer. If printing / print setup has not begun, a 20% cancellation fee will apply. If pre-press work has begun, an order cannot be cancelled. Orders for which a “rush fee” has been paid and deadline cannot be met, may be cancelled without penalty. Cancellation is not complete until confirmed via e-mail by a Salesperson.
Returns of custom product are not accepted and all sales are final. Return requests for stock awards or defective product must be emailed to firstname.lastname@example.org and an RMA number must be obtained.
Shipping charges paid by the customer are non-refundable. Orders returned due to damage or defect will be restored or replaced at no charge to the customer.
Unauthorized returns will not be accepted and no credit/refund will be given.
All sales are final for custom orders.
COLOR MATCHING POLICY:
Color matching is not guaranteed unless:
1. Customer pays a color-match fee
2. Customer provides a sample of product to be matched
3. Customer approves color-match in writing
Typical Production time is:
5 business days for decals
10 to 15 business days for all other products
Production time is not guaranteed, unless product qualifies as a “quick ship” item, or customer pays a rush fee.
RUSH FEE / EXPEDITED PRODUCTION:
Rush production may be available. Applicable fee must be paid by customer in order to advance an order on the production schedule. Expedited shipping is not included in the “RUSH FEE” and must be purchased separately.